Learn About Us, Your London Dental Clinic
At Maple Ridge Family Dental, your London dental clinic, we strive to provide all of the resources and knowledge to help our patients achieve optimal oral health. Our team is dedicated to helping each and every patient achieve and maintain a healthy and beautiful smile.
To us, dentistry is about more than a diagnosis, treatment plans, and procedures. It’s a lifelong bond that’s motivated by you taking ownership of your dental health with our professional support.
This happens through the relationship we establish with you at your first appointment. Your first visit helps us get acquainted with you and a few important details. Browse our page to learn more about what we have to offer here at your conveniently located London dental clinic.
Your Maple Ridge Dentists
Our professional and highly trained staff here at your London dental clinic, work hard to make sure that your next appointment will be as comfortable, stress-free and painless as possible. Our doctors believe in educating our patients with all the available options so that we come up with the right treatment plan that fits their individual needs.
Dr. Zeinab Hasan
GENERAL DENTIST
Dr. Hasan graduated from Baghdad University in 1998 and went on to complete a Master’s in Pediatric Dentistry at Sagar University in 2005. In 2015, Dr. Hasan received her DDS in Canada. She is a member of the RCDSO, ODA, and the International Association of Dental Research.
Dr. Hasan focuses on General Dentistry and has a passion for restoring smiles. She is also a certified Invisalign provider. She understands how nerve-wracking dental appointments can be, so she does her best to reduce her patient’s anxiety and any pain associated with the procedure.
Aside from restoring her patient’s smiles here at your London dental clinic, Dr. Hasan enjoys researching and teaching dentistry. In fact, she used to teach at the International Medical University in Kuala Lumpur, Malaysia. Dr. Hasan also enjoys giving back to her community by supporting Goodwill.
Outside of work, Dr. Hasan enjoys spending time with her family, staying active, and traveling.
Dr. Balsam Al-Jawad
GENERAL DENTIST
Dr. Balsam Al-Jawad graduated from Baghdad University in 1987. She is a member of the CDA and ODA. Dr. Al-jawad has also completed her Invisalign Fundamentals Certification.
Dr. Al-Jawad focuses on General Dentistry here at your London dental clinic. She enjoys all aspects of dental care, from restoring her patient’s smiles to helping them achieve their dream smiles. She also gives back to her community by supporting the Salvation Army.
In her free time, Dr. Al-Jawad enjoys cooking, yoga, shopping, and socializing with her friends and family.
Dr. Zaid Abdal-Majid
GENERAL DENTIST
Dr. Zaid Abdal-Majid completed his studies at the University of Mosul in Iraq. He then went on to complete the equivalency process of the NDEB of Canada and his Invisalign Fundamentals Certification at an intermediate level. Dr. Abdal-Majid is also a member of the RCDSO and ODA.
While Dr. Abdal-Majid practices general dentistry here at your London dental clinic, he is passionate about cosmetic, restorative, and laser dentistry.
Dr. Abdal-Majid is a father of five beautiful kids. Outside the office, he enjoys traveling and swimming.
Dr. Ali Al Safi
GENERAL DENTIST
Raised in Windsor, Ontario, Dr. Al Safi attended Wayne State University in Detroit, Michigan and acquired his Bachelor in Biological Sciences in 2010. His thirst for knowledge led him to travel to Melbourne, Australia and, in 2014, he gained his Doctorate in Dental Surgery. Dr. Al Safi has been restoring smiles here at your London dental clinic and finds passion in various phases of surgical and aesthetic procedures.
Dr. Sandeep Anand
GENERAL DENTIST
Bio Coming Soon To Your London Dental Clinic
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Dental Reviews From Patients
KK
20:14 08 Feb 25
The doctors and staff are wonderful, patient and caring. Been a client here for years, even with new owners. Maple Ridge continues to provide great care.
Tracy K
22:48 06 Feb 25
First let me say the appt started with the dentist insulting me by assuming I was on gov’t assistance despite wearing steel toed boots and a reflective jacket. She then went to discuss what she thought I should have done today. Any other dentist I’ve ever been to has always given you a quote before they begin the work. This was not the case so imagine my surprise when I get up to the front to pay, knowing I have benefits and the bill was $1000. This practice is out for nothing but money they do not care about the patients and I might add my mouth is extremely sore because she is very rough as well as the fact the teeth are very rough and we’re not smoothed out properly. They kept asking me to let them know when my benefits renewed to which my response was I will not be back nor will any member of my family be back because I have never encountered a dental clinic that does not check with their patients before doing work to make sure it is within their budget. My advice avoid this clinic at all costs. They are only out for the money
norman taylor
20:56 06 Feb 25
This was a pleasant visit.The hygienist was very professional,and she did a great job.
Wolverine R
20:48 05 Feb 25
Always have been happy with Maple Ridge dental always happy faces and very nice employees
Mohamed Abuzayed
22:59 20 Jan 25
This is an awesome dental clinic. They are all kind and professional from the receptionist to the management team and the dentists. I highly recommend them.
B Basha
16:09 17 Jan 25
Such a wonderful lovel caring team ! The denstist , the nurses , the receptionests , managment and all the staff fuction exaclty like bees to deliver the best affordable dental care . They brought me back my smile !. Thank you Maple Ridge Family Dental
Cheers
Cheers
Mahdi Abdullah
16:47 10 Jan 25
These people are extremely unprofessional, disrespectful, and racist. They also have hidden fees that they don’t talk about before but when it’s time to pay your fee is $100-$200 more that you expect to pay.
I don’t recommend them to anyone and everyone should be careful before going to them
I don’t recommend them to anyone and everyone should be careful before going to them
Marcadies Gaming
15:33 08 Jan 25
I've called 5 times over the last 3 days in extreme pain to recieve an automated message saying they are unavailable and to leave a message every time. Ive also sent an email with no response aswell. Thank God London has many options for other offices that actually accept their calls.
Marielle Navarro
16:41 04 Jan 25
Natalie is great! She is very gentle with patients and has a very friendly demeanor.
Brandee Bilik
16:27 02 Jan 25
Great dental clinic! Staff is very knowledgeable and compassionate! They always get the job done right!
Juliet Estrada
22:49 20 Dec 24
the place are neat and clean, people are friendly and they are excellent in doing their job.
Trevor Whitcomb
19:33 13 Dec 24
Those Angels took such good care of me. So gentle I almost fell asleep. Best dentists experience ever hands down.
Courtney Johnson
19:23 12 Dec 24
Always have a wonderful experience here at maple ridge! The staff are always welcoming and friendly and have treated me and my family well.
Kelechi Nwachukwu
23:39 10 Dec 24
Amazing experience. Very advanced dental technology is used in this facility. worth every penny
Joy Lomboy
19:28 07 Dec 24
The service is absolutely superb! and all the staff and the doctors are amazing. Highly recommended.
Stephanie S
21:05 18 Nov 24
Lovely as always . Great staff and direct billing to sunlife for me . Fabulous
Noah Wilson
17:05 14 Nov 24
When the insurance company didn't cover the service fee because it was over the coverage limit, the management did not explain that before receiving the service, and they provided the patient's name covered under my insurance to a collection agency to collect $251.75 despite the fact the insurance coverage income for this clinic from my family members is thousands of dollars. Forget a good relationship with the dentists.
I have the right to know the service cost before receiving the service. If the receptionist explained that before receiving the service, we would have postponed the treatment.
This is the main point!
Also, I expected some tolerance in case of misunderstanding, so the long relationship would remain permanently.
I have the right to know the service cost before receiving the service. If the receptionist explained that before receiving the service, we would have postponed the treatment.
This is the main point!
Also, I expected some tolerance in case of misunderstanding, so the long relationship would remain permanently.
Mike Fuller
22:44 12 Nov 24
Received two fillings today and great experience, very happy. Great staff and very professional.
Andre Hanniford
16:03 09 Nov 24
Was not pleased with the service i got booked an appointment with them i also confirmed the appointment cleared my schedule for the morning to get my teeth clean only to show up and them telling me my appointment is cancelled ,showed them my confirmation message and was told they cannot do anything but give me another spot in the evening as if im just sitting around not having anything else to do with my time im a busy person. Really disappointed with my experience so i did not get my teeth cleaned because of this screw up
Mandi Robbins
17:52 08 Nov 24
Wonderful! Helped with the pain and explained everything while they were going!
amelia morrone
21:18 05 Nov 24
It was a very lovely visit stuff are so friendly and I'm very happy to go to maple Ridge dental and see you soon thank you
Rae Bell
20:56 04 Nov 24
Very clean, professional and friendly! They understand anxiety and always make sure you are comfortable and will stop during a procedure if you need a minute to collect yourself. I travel across the City from the west end. Very happy with all services for myself, my partner and our children.
maria roliza cabarles
06:39 02 Nov 24
I got my front tooth fixed by means of filling and i really love it. Everything was done smoothly and painless. I highly recommend.
Victoria Page
20:30 18 Oct 24
For my first time at Maple Ridge it was a good experience and staff makes sure you are comfortable I would recommend them to my friends and family
ashley finch
01:18 17 Oct 24
Had my first consultation today and it was comforting and helpful, I wish I knew about this place sooner. Would recommend to friends and family for dental needs.
Thank you
Thank you
Patricia Gould
21:35 09 Oct 24
Amazing felt comfortable and satisfied with the care I received and the plan for the future
Jules Fern
16:03 07 Oct 24
Residing in the area now decided to give this place a try as they had a new patient promotion going on - cleaning & xray & a free electric toothbrush for $200.
Once I booked online they were very on top of reminders for my appt (text & email) which I appreciate as a forgetful person. My hygienist was fantastic, Dana, super professional and lovely. Thorough, courteous and incredibly kind. Even the dentist who came in to over see everything after the hygienist had finished was wonderful.
Great experience, staff were all lovely and facilities were larger than I expected, clean and welcoming. Would definitely recommend.
Once I booked online they were very on top of reminders for my appt (text & email) which I appreciate as a forgetful person. My hygienist was fantastic, Dana, super professional and lovely. Thorough, courteous and incredibly kind. Even the dentist who came in to over see everything after the hygienist had finished was wonderful.
Great experience, staff were all lovely and facilities were larger than I expected, clean and welcoming. Would definitely recommend.
Jennifer Catling
15:54 02 Oct 24
They’re so great with my anxiety and always so friendly and helping. Highly recommend
Kim N.
21:04 01 Oct 24
Friendly, knowledgeable staff, made me feel totally comfortable. Definitely would recommend this dental office to everyone, especially if you're a nervous patient.
Dana Carter
16:42 01 Oct 24
It’s frustrating getting surprise bills. I always ask before anything is done. And I covered. Because I can’t afford unexpected bills. Told I’m covered to end up paying $117. Being laid off right now I can’t afford these. I only get a certain amount a month and that has to pay my
Bills which I barely can with how little it is
Bills which I barely can with how little it is
Serena Rodgers
15:30 27 Sep 24
My appointment was for 9:30 and they had me in just bout 5 after that! Usually you’d be waiting a half hour or more AFTER your appointment but they had me in and out in a jiffy VERY nice and respectful they actually listen to your concerns and do something about it! I went to a different one 2 years ago for basically the same problem and NOTHING! Come here first time and they are doing something would definitely recommend especially for people on Ontario works! Very happy with my experience with this dentist ❤️
SquirrellyB Gonutts
21:15 26 Sep 24
Was a great day got my teeth cleaned 😬 and as always it was a pleasant experiment 🙂
Darlene Aull
19:55 22 Sep 24
On a Sunday, the clinic was just about to close, but they allowed me to be seen by the dentist as I was very worried about having dental implant issues. Very friendly and thorough. I recommend this clinic.
Daphnie Patterson
15:24 19 Sep 24
All of the staff are so friendly and professional. I must mentioned Natalie for her service. She places so much care and attention to her cleaning. My mouth felt brand new 🥰 Thank you Natalie
Jason Schwitek
21:55 17 Sep 24
Best place in my opinion. I have a deep seated fear of the dentist, which changed after the first visit. Great place.
Shanna Mcquarrie
13:53 01 Sep 24
I am extremely disappointed in Dr. Rana’s lack of professionalism! I was recommended to this establishment back in May and booked an appt. My first appt was supposed to be May 19th which happened to be the long weekend. So instead of making plans with my kids or friends, I got a babysitter and dropped off my daughter only to be called on my way to their office 30 mins before my appt time and was notified that Dr Rana had a “medical emergency and won’t be in”. Ok fair, things come up - no problem, we rescheduled for the next week which went off without a hitch. I have quite a bit of work which needed to be done so I scheduled another appt which happened to fall on the Aug civic holiday weekend. Same thing, only this time I got a call a day before saying Dr Rana would not be in because she is sick and could we reschedule. We made a new appt and again it went off without a hitch. Time to book my last appt which is for today…. Another long weekend that I didn’t make any plans and surprise, surprise…. Dr Rana is “sick and won’t be coming in and we need to reschedule.” Interestingly enough, I got a call from their office on Thursday saying they had a cancellation and did I want to “bump up my appt”. I informed them I work during the week and can only do weekend appts at which point we confirmed for today. After getting off the phone, I already had a suspicion that today would be cancelled. This morning I get a text confirming and notice that if I need to cancel within 48hrs that there is a $75 fee. What a joke that is especially when an hour and a half later, they send me another text cancelling my appt with 45 mins of my appt time! So by my calculation, that’s 3 appts that you’ve cancelled on me within 24hrs… are you going to send me $225 for wasting my time? I understand that everyone wants to enjoy their long weekend, myself included!! So maybe you should make it a common practice to not book patients on long weekends so Dr Rana doesn’t have to fake sick and I don’t have to be inconvenienced! Calling in sick every long weekend is considered a pattern of behaviour and if you worked at my job, you’d be written up for attendance. Do better.
Melissa Mills
11:55 30 Aug 24
We moved to the east end so I tried this place. I wouldn’t recommend it for a few reasons. First of all, I have always been told my teeth are in great shape, and this hygienist and doctor said the same, yet they tried to tell me I should be coming every 4 months rather than every 6. When I said I’m not covered and why would I need to come 3 times a year, they quickly said twice is fine. Next, I’ve gone to the dentist twice a year my entire life. No dentist has ever had a concern about my bite. This dentist told me my bite goes out too far which is a major concern and I need to come back ASAP. Again, I’ve never once been told this and honestly don’t think it’s a concern. I’ve had really good dentists in the past, and the one dental concern all dentists have had, this one never even mentioned. I think if you have benefits they try to take advantage of you. This is my opinion, and I could be wrong, but I did not get a good feel for this place at all. They just seemed kind of scam like and wanting to take advantage. Lastly, it’s not a very nice place inside. You don’t really have any privacy with open work spaces, and the chair I was on had a huge rip and was repaired using duct tape.
The hygienist was lovely and nice and the cleaning was fine, which is why I’m giving two stars.
The hygienist was lovely and nice and the cleaning was fine, which is why I’m giving two stars.
Bince Gonzales
17:08 25 Aug 24
i love how dana clean my teeth today it’s beyond my expectation.she will be highly recommended .
Leona Coombs
21:22 20 Aug 24
Excellent team everyone is very friendly. Service was great! My daughter enjoys her appointments every time. Thank you
Valerie Gilchrist
16:43 17 Aug 24
Dentist is office staff always book appointments when we need them and go above and beyond for those with diabetes
Charles Belkosky
21:39 13 Aug 24
Very friendly stuff. The dentist is very nice and not too pushy but will recommend what needs to be done. They direct bill benefits.
Cristina Tulawan
20:23 11 Aug 24
Very Nice and professional staff..
Thank you for taking good care to my teeth 😊
Thank you for taking good care to my teeth 😊
Kayla Dawdy
20:49 07 Aug 24
I love this dentist, I have fully moved all of my dental needs and services as well as my children to this dentist. I love the staff and Dr. Zaid to amazing job on my teeth.
They where friendly, kind and gentle.
I have serve dental anxiety and they treated me with so much care. I felt comfortable and safe receiving the nitrous gas for my appointments needed.
They where friendly, kind and gentle.
I have serve dental anxiety and they treated me with so much care. I felt comfortable and safe receiving the nitrous gas for my appointments needed.
Anna-Marie S
02:28 02 Aug 24
Before becoming a patient at Maple Ridge Family Dental, I had been at the same dental office for over 30 yrs. The last few, have been a tad bit challenging to say the least‼️ So I asked my Denturist Dr Matt McCallum, if he could refer me to a local Dentist, and from that day forward I have him to Thank, for a most excellent choice‼️ I called Maple Ridge immediately after hanging up, to what I thought was going to be, silently hoping not, a long wait to be seen… They fit me in.. The Very Same Day‼️ I was greeted with a big smile, a friendly voice, and A Welcome that made me feel, like I was someone important. As I sat down I looked around, its decor was not only gorgeous, but spotless, not one thing out of place‼️ After filling out the usual new patient information, and handing it in, a young lady came into the waiting room to fetch me, introducing herself as we walked to the room, and she got right to work. A bit and a few, My new Dentist appeared, who also introduced himself. I thought this was only going to be a Meet and Greet, which it was, but.. I also had a filling done that same day‼️ Long Gone are the days of Months and Months of waiting to be seen, just to have to wait again for an appointment to have the work done. For as long as I have my own teeth in my mouth, Maple Ridge Family Dental on Dundas St in London, has Me for the Long Haul‼️ If You’re looking for a Denturist, who pays attention, to not only His patients, but to the tiniest of tiny details.. Look no further, Try calling Dr Matt McCallum, there you will speak with the sweetest lady named Darlene, who will answer any and all of your questions as well your bookings. Dundas street was one of my favourite streets in London for one specific reason, Now, it’s a Favourite for 3.. Dr Matt, Maple Ridge and.. Taco Bell ‼️😉
maries tel
01:17 22 Jul 24
Great staff, clean and beautiful office.
Dental hygienist Dana was excellent, friendly, and professional. She did an awesome job cleaning my teeth, very gentle and giving me educational tips and information. Had a wonderful experience. I highly recommend this office.
Dental hygienist Dana was excellent, friendly, and professional. She did an awesome job cleaning my teeth, very gentle and giving me educational tips and information. Had a wonderful experience. I highly recommend this office.
Wilson Nel Alan de Leon
02:41 21 Jul 24
Friendly staffs. Easy to book and to reschedule. Thank you Maple Ridge Family Dental. More power!
Nathan Earle
16:21 20 Jul 24
These guys are awesome 😎. So friendly and welcoming. I felt very comfortable and well taken care of.
Tayaba Khan
20:31 18 Jul 24
Highly recommend this dental clinic! Always had very friendly environment…. Dentist aswel as the staff always welcoming and helpful.
Karen Wilson
23:48 15 Jul 24
The staff is always friendly and professional. The office is clean and organized.
Joe Scoville
16:09 13 Jul 24
Always a pleasant experience (as far as having dental work done goes). The amazing staff makes all the difference.
Kween jade
22:44 06 Jul 24
Excellent team. Very understanding and kind. They work fast and do a great job. Dentist work is expensive but I feel like this dentistry has competitive prices. I've visited 2/3 times and plan on returning in the future for clean ups. My last visit was a filling and I was pretty nervous but they gave me all the information I needed to know. Lucky me it was an early started cavity and nothing serious.
Lloyd George
19:45 06 Jul 24
MRD took me in, at the last minute, and gave me excellent care. My usual dentist is closed for the weekend, so I needed to see someone. They didn't try to sell me, to change dentists. They didn't do any procedures that weren't necessary, to pad the bill. Everyone was very nice, kind, and welcoming. If I ever need to change dentists, I know where I would go.
Penny
17:32 04 Jul 24
The staff are all very helpful, pleasant to talk to all questions are answered, as a nervous patient I find they deal with my nerves in a calm caring way. I would definitely recommend maple ridge to people
Samantha 1
19:31 27 Jun 24
You guys are very kind and caring to me. I have alot of anxiety when it comes to going to the dentist, but you all help keep me calm and are very understanding and have helped me alot thank you.
roadtest master
18:00 25 Jun 24
Highly recommended for everyone specially those people who are afraid to touch their teeth. Staffs are very welcome and they have a very good services.
Ana Holyk
17:47 15 Jun 24
The dental hygienist was friendly, efficient and knew what she was doing, which is very important to me as well as my dentist is the most compassionate, caring man I’ve ever ever met. He took care of a mistake made by the administration staff and how they build me for something they shouldn’t have So I was quite impressed. I was having a very bad day and the fact that they were going to charge me for this which They shouldn’t even have done in the first place, I was going to have to have this go to collections since I’m on disability.
Elena Mustafa
23:37 08 Jun 24
I have been to this dental clinic several times, but I will never go again, after the experience, very bad behavior and no care for the patient, I will never recommend it, because after a lot of pain, my tooth was damaged, I do not recommend it to anyone.
John Moes
21:31 04 Jun 24
I really enjoyed the service. The timing they ran on time and the dental work that was done. I would recommend them to anybody
Vanessa Castillo
22:53 31 May 24
Very nice experience, the staff treated me very well, very professional, I feel welcomed. Thank you so much
Lindsay & Steve McLeod
15:31 29 May 24
Great family dentist office. They are great with kids and great service.
Amanda VanOstrand
15:18 28 May 24
Good staff. Friendly. Much better the past year. Many improvements made.
Ryan Dawdy
20:41 25 May 24
Fantastic staff! Very understanding and got me in quick for emergency tooth pull. Highly recommend them! Thank you again!
brianna halfday
21:04 15 May 24
Any advice is greatly appreciated.
I took my dependent to the dentist.
She was in there for a total of about 11 minutes and had a spacer removed. Quick, easy.
I went to the front desk to pay for the service, and I was told there that the total cost was 91 dollars.
I told her we have insurance and from a previous visit she looked up the information.
She told me they (the insurance) will cover 50% of that and I will be responsible for the rest. So I paid $45.50 & left.
This morning I woke up to a claim on my insurance for $248.00 and the fees were from a spacer removal and an apparent “exam”.
My problem is they didn’t do an exam because I was in there the whole time and they just wanted to get the max amount from my insurance….
I called the office and they are gaslighting me saying they told me about the exam at the front desk. When I remember asking what the total was and she said $91.00.
So annoying and frustrating.
But I feel like they just scammed us.
I took my dependent to the dentist.
She was in there for a total of about 11 minutes and had a spacer removed. Quick, easy.
I went to the front desk to pay for the service, and I was told there that the total cost was 91 dollars.
I told her we have insurance and from a previous visit she looked up the information.
She told me they (the insurance) will cover 50% of that and I will be responsible for the rest. So I paid $45.50 & left.
This morning I woke up to a claim on my insurance for $248.00 and the fees were from a spacer removal and an apparent “exam”.
My problem is they didn’t do an exam because I was in there the whole time and they just wanted to get the max amount from my insurance….
I called the office and they are gaslighting me saying they told me about the exam at the front desk. When I remember asking what the total was and she said $91.00.
So annoying and frustrating.
But I feel like they just scammed us.
Alec N
13:07 07 May 24
Great dentists, great receptionists, overall just amazing always have been; always have appreciated this location
Colleen Barden
22:34 30 Apr 24
Fantastic care, never had a bad experience, all people I've dealt with have been kind, caring and so professional. I will never go anywhere else.
Sarah Leal
22:24 11 Apr 24
Was very professional and treated me very according to my needs, was excellent as a new patient. I will definitely go back for future needs.
christine miller
15:40 05 Apr 24
Really like Natalie. She is friendly, gentle and respectful of my dental fears. She is quick and goes at my pace. They work within your budget. Overall a great dentist experience .
delta
06:22 05 Apr 24
Went in for a tooth removal. First time, the dentist couldn’t even get it out and left me to suffer for over two weeks with a shattered tooth in my mouth. Went back for the surgeon. I have severe anxiety and have not had good experiences at the dentist and ended up having a panic attack. Had a few minutes to try to calm down. Managed to, and then the surgeon kept yelling at me and it got to the point I had another one. When I said I would like to reschedule so I could get anesthesia, because it was being sanitized today, he threatened that it would get infected. The surgeon and the dentist from a few weeks prior also kept dismissing any pain I felt. Was screaming and crying through the tooth removal. It was quick, which I appreciate, but it still really hurt. The dental assistant(?) was lovely and she tried to help as best as she could. She was very thorough and explained things for me in perfect detail so I could understand. Also was misgendered almost the entire time, despite it saying on my form what I go by. I’m not coming back after how I was treated and talked to by the surgeon. Also seemed like no one knew what they were doing.
Frank
04:12 04 Apr 24
My 1st experience was that they
Got me in fairly quickly. The staff
Were friendly and courteous. The
Dentist took her time to give me
Various options and explained to
me what they were. She
answered all my questions and
Booked my next appointment in
A timely manner. She told me to
Call anytime with any follow-up
Questions I may have.
Got me in fairly quickly. The staff
Were friendly and courteous. The
Dentist took her time to give me
Various options and explained to
me what they were. She
answered all my questions and
Booked my next appointment in
A timely manner. She told me to
Call anytime with any follow-up
Questions I may have.
Zach Langlois
21:14 27 Mar 24
Fantastic care and they got me in on short notice which was really helpful because I was in pain.
Cheryl bois
20:55 22 Mar 24
Not happy couldn't get my cleaning today cause I'm on blood thiners never had a issue before so upset and disapointed
Sy Harris
14:32 20 Mar 24
Dr Balsalm is a life saver and she’s so genuine, I don’t recall the name of the assistant in the room with us but she was also magical, (she is Dr Ali’s assistant when he is in town just can’t remember her name) my experience was made to be so much better even though I was going through the motions over the procedures I’ll need for my teeth! Dr Balsalm went ABOVE and BEYOND for me and I’m so incredibly grateful for them both. Would recommend every single time.
Brenda Hill
21:09 07 Mar 24
I recommend this Dental Facility.
Your visit is important and your treated with agile and respect during your visit.
Thank you so very much Maple Ridge Family Dental.
Your visit is important and your treated with agile and respect during your visit.
Thank you so very much Maple Ridge Family Dental.
Laura Forrester
14:22 02 Mar 24
Love this clinic, everyone is friendly, patient, they have all the new updated high tech equipment. I had the best cleaning I've ever had. My teeth look and feel great. Dr. Al-Jawad is amazing, her calm nature gives you a feeling of security which is so important if you are anxious about going to the dentist. Highly recommended.
SquirrellyB GONUTTS
19:50 01 Mar 24
I have been going here for years is great office clean friendly good group of people who care about you
Amanda Desjardins
15:26 01 Mar 24
Was having some anxiety due to past dentist and was pleasantly surprised with how well they were willing to listen, informed me of all aspects and willing to freeze more if needed due to nerve issues/ sensitivity which allowed me to save money and not have to get put out to get teeth pulled done. Got four teeth pulled in the chair. I didn't think my body/ nerves would ever let me again...Great job!
N Speakman
00:29 26 Feb 24
If you ever have reservations about visiting the dentist I highly recommend Maple Ridge. From start to finish everyone is caring and kind, regardless of the shape your teeth are in. They never make you feel guilty or bad. I’ve been going to them for years now and I would never go anywhere else.
Tanya MacLean
19:12 25 Feb 24
Just had a cleaning with my favourite dental hygienist Dana. She is wonderful, kind, and patient and does a marvelous job.
Raymond M
03:57 23 Feb 24
If you have an emergency I highly recommend this dentist, good staff and fast emergency bookings.
Ryan Berry
22:57 21 Feb 24
I have a feeling that Maple Ridge Family dental is what you call top notch dentistry. Thank you.
Dixon Osorio
13:45 17 Feb 24
Very professionals .easy booking appointments. Fast solution in a emergency.
Leni Marlina
22:03 07 Feb 24
Friendly staffs and quick procedures. Will come again for dental cleaning
Michael Hooymayers
17:48 07 Feb 24
I scheduled an appointment and they saw me the next day. Fast and very excellent service.
Jason Tobias
15:06 05 Feb 24
Almost killed me in 2019 when I went in for tooth extraction under anaesthetia. I call the morning of saying I have a cold and I'm unsure if I should come in. Receptionist tells me to just pop a cold medicine and come in anyway without consulting anyone. Anesthesiologist ignored all my questions and just kept saying "you will be fine." I'm taken into the back, put under, and immediately aspirated on my own vomit due to the staff not communicating with eachother effectively. They tried to suction it out unsuccessfully, called 911 and I ended up in hospital and later got aspiration pneumonia. Anathesioligist sends a long email blaming it all on me, assuming it must have been because I "ignored the pre-surgery instructions to not eat" which I followed EXACTLY what they told me as I have high anxiety and was already worried something bad would happen.
Tommy Waugh
21:15 02 Feb 24
The Dental Assistant was Amazing! I walked in there a ball of anxiety and by the time I seen the Dentist, I was calm and confident. I'd say if your scared of the Dentist go to Maple Ridge! They'll listen to your concerns and actually care about they're patients!
Margaret Johns
16:29 01 Feb 24
The office workers are very friendly. Very considerate of your well being.
timothy davis
21:34 30 Jan 24
I honestly don’t know where to start. As I come in to the office I’m always greeted with amazing professionalism. When I sit down with the dentist she always makes sure I’m comfortable as I have bad anxiety issues when it comes to needles. And throughout the entire process they know how to keep the anxiety at ease. I would HIGHLY RECOMMEND this office if you have issues dealing with needles, they make sure you’re 100% comfortable during the entire procedure. Your compassion towards your patients is awesome. Thank you so much for your service if I could give more stars I would. I appreciate you all at this office. Always a pleasure. Thanks again
Audrey Cassidy
16:28 30 Jan 24
I’ve had some bad experiences over the years but being forward and honest about your visits truly helps and has improved immensely. Very happy with todays visit.
Jenn M
17:35 27 Jan 24
Fantastic caring staff. They’ve treated my whole family with amazing compassion. Thank you for everything over the years. - sincerely a bunch of nervous Nellie’s
D Dld
13:53 27 Jan 24
Thankyou very much for your friendly courteous service you made my visit very comfortable there for thanks for the 5 star visit!!!
Mariana Vega
16:21 20 Jan 24
All the staff were very nice from the moment I entered. The dentist was super kind to my son, she always asked him if he was okay. she is super professional. They always explain all to me very clearly. Everything is super clean, they are punctual. I love it. The best experience. marcela is wonderful.
kathleen tallon
23:03 06 Jan 24
Every visit is timely and professional. The doctor explains things clearly and every member of staff is compassionate and friendly.
Kristina Mckim
13:32 06 Jan 24
Maple Ridge Dental has a welcoming atmosphere. The ladies at the front counter are always curious, pleasant and friendly. The dentists, when doing a procedure always ask if I am o.k., and I like that, not that I like being tortured, but it makes the experience a little less like that.
Ween-Gushck Phillips
11:20 01 Jan 24
Over charged, and didn't do the work properly. Which ment I had to go back a second time just to have the tooth pulled anyway. 😥
Janice Wing Chow
16:08 29 Dec 23
Feb 1st, i had a chipped tooth and i had an appointment the next day to have it fixed. I can't imagine going to any otger dental clinic.
I would highly recommend this practice to anyone. The staff are always accommodating and very friendly. We have been a patients here for a number of years back to when it was Dove Dental. I can't imagine going anywhere else unless the practice closed. It was nice to meet a new hygienist today. She was very courteous and an asset to the practice.
From the receptionist to the dental hygienist and Doctors they are incredibly welcoming and friendly and incredibly professional.
I would highly recommend this practice to anyone. The staff are always accommodating and very friendly. We have been a patients here for a number of years back to when it was Dove Dental. I can't imagine going anywhere else unless the practice closed. It was nice to meet a new hygienist today. She was very courteous and an asset to the practice.
From the receptionist to the dental hygienist and Doctors they are incredibly welcoming and friendly and incredibly professional.
Sho Jarvis
15:21 24 Dec 23
Ive had nothing but great experiences here. I'm terrified of the dentist, and I've been treated so kindly by every staff member at maple ridge. My whole family has switched to this office, I would highly recommend their services! The staff here are simply lovely!
Sarah Holness
13:20 23 Dec 23
My dentist was not satisfied until I was with filling he did for me. That’s important to me
brandon smyth
13:01 22 Dec 23
Fixed half my smile in one shot and efficiently lol new fsmily dentist 😬💪👍😎
Em
15:15 28 Nov 23
Were able to take me in on short notice and gave me excellent care. Everyone I interacted with were very nice and friendly.
T N
16:31 20 Nov 23
Been going here for 2 years now and I've NEVER been unsatisfied with my visit. Until today. I had to reschedule my cleaning appointment but when I called I specifically requested that it be with my SAME hygienist. The reception insisted that it was. When I went in for my appointment today I was greeted by a new person. I didn't think anything of it and that I wouldn't be disappointed but I was wrong. Throughout the whole cleaning never once did the hygienist rinse my mouth with water. I was constantly swallowing my own blood and saliva. After my polish and clean she didn't not have the audacity to even ask if I'd like a further rinse, my mouth was so gritty it was disgusting. And to finish it off, what cleaning appointment doesn't finish off with a floss ??? She didn't even give me a flossing. My experience today was the worse I ever had. I went in for a cleaning and came out feeling worse then when I went it. I know it's not everyone I just hope that I don't get booked with the wrong person again. Especially when I stated clearly MY SAME hygienist.
Update on the situation, maple ridge called me back as they said they would and offered another cleaning free of charge. Which I really appreciate. Thank you for your great customer service
Update on the situation, maple ridge called me back as they said they would and offered another cleaning free of charge. Which I really appreciate. Thank you for your great customer service
Stephanie Henry
17:43 15 Nov 23
they are the greatest took my three boys one being 22mths they gave a great introduction to dental care and the other two had no cavities they cleaned their teeth happy boys!!! i high recommend!!!!
Milagro Bautista
23:06 06 Nov 23
The attention is excellent, they are very kind, I thank them very much.
Eddie Mount
19:30 03 Nov 23
Friendly helpful and very informative. Honestly don't want to go to the dentists for anything, but when there everyone was very nice and helpful. Thank you for a great experience.
Thomas Ariel Terry
20:03 01 Nov 23
Very competent. Very professional. Good work. Not slow. Right total the point. Love ❤️ it here
Leslie Sanabria
16:08 26 Oct 23
Ive only ever been to this dentist to get wisdom teeth pulled and I will say Dr.Ali is amazing, I wont let anyone pull the rest of my wisdoms he makes me feel comfortable and i have alot of stress and anxiety when it comes to dental work especially pulling teeth.
A Tringham
15:44 23 Oct 23
Great! I have no complaints and I've been going here for years. The Doctors are gentle and compassionate.
Alana Olsen
02:33 28 Sep 23
It was very good service everyone was very polite and friendly and helpful.
Jackie Hernandez
18:29 27 Sep 23
Great experience!!! The fact that I booked my appointment early in the morning (because its an emergency), they accommodated me immediately. The examination and the tooth extraction procedure is amazing. Highly recommended😊😊😊
Melissa Munro
12:37 20 Sep 23
Horrible experience! Kids hated the place. Dr was impatient and not friendly at all.
ZAC SMASH!
19:46 13 Sep 23
Aside from the two dentist that fix my teeth (that are very caring and skilled), my biggest pro for this place is that they allow you to rebook or reschedule anytime all the time if need be. I once called in a few hours before to cancel and they treated me with respect and did it for me right away. I have never been punished or evicted from the dentistry because I couldn't call ahead of time as far back as 48 hours. I told them I have Crohn's disease and my ride also has to reschedule on me as well and they are totally cool with it. I used to attend SANTE DENTAL down Highbury ave. Those guys dropped me after 2 reschedules I had to do cuz it was less than a day in advanced - I had told them before I signed up that I was sick and my flare ups are unpredictable so I may have to call in suddenly rite before the appointment and they acted cool, but clearly..... were not. Don't ever go there. They also over charge and charge you for stuff you don't need just to milk your insurance benefits to the max!. I know this cu my whole family goes there. I've mentioned Maple Ridge to them and my mom is switching soon. Maple Ridge rocks and you should definitely go there.
Flat Earther
21:56 05 Sep 23
One and only time I’ll be in there. This is a Mickey Mouse outfit technology wise and the manager is rude and entitled. Be prepared to pay nearly $200 for the initial appoint if you have an x-Ray and all that money is “earned” by then in about 10-15 mins.
I told them the problem and what I needed done. They insisted they do this and that and didn’t take the x-ray properly so wanted to do another radiation shot through my head while trying to force the plastic piece into my mouth regardless as too how many times I told them it don’t fit stop showing me with it .
i’ve been to many dentist office before and no issue like this
I told them the problem and what I needed done. They insisted they do this and that and didn’t take the x-ray properly so wanted to do another radiation shot through my head while trying to force the plastic piece into my mouth regardless as too how many times I told them it don’t fit stop showing me with it .
i’ve been to many dentist office before and no issue like this
Jenni Holland
17:42 01 Sep 23
The dentist broke the root canal file off in my gums. She immediately put a temporary filling in and told me I’d have to come back to see a specialist because she was leaving for Baghdad. I done was taken out to the front where I was made another appointment for a Monday because their specialist only works Mondays. Unfortunately, due to other commitments I had to reschedule a few Mondbut Dr. Zeinab Hasan finally did go in three weeks later. Sat in the chair and then was told by the so-called specialist, but I should be going to see a a specialist, not him. After some serious confusion. I was again escorted to the front, where some lady who was very dismissive and frankly, not a nice person informed me that there is no way I would’ve been told that this guy was a specialist, and that he was only going to try and remove the tool. Either way I was referred to a specialist who doesn’t take my benefits. And I would have to pay upfront either way. I was quoted $497. 00 For a consultation fee which I guess included an image as well. And then I was quoted an additional $3067.00 to have the procedure done which would be basically be a tool retrieval and a proper root canal. I reached out to Maple Ridge Family dentistry to ask if they would at least cover half the cost of the procedure as this was in no way my fault at all and me even offering to pay half of the procedure is completely unfair. Either way my request was denied. They are refusing to pay anything but they did offer to extract my tooth. For me I’m not sure if that would’ve been an extra fee or not. So patient be aware of what you’re signing and that they will not on up to their mistakes nor try to rectify them in anyway. Very poor customer service I 100% do not recommend a Maple Ridge Family dentistry on Dundas Street in London ON - Dr
Verna Millington
20:08 30 Aug 23
I have always had anxiety going to the Dentist. This is my 2nd visit and they are calming and reassuring.
Michelle Mislang
20:44 19 Aug 23
Knowledgeable and accomodating staff. Clean and organized office. I had my first dental cleaning with them and Nathalie was the dental hygienist and it was not painful. Definitely our new family dental clinic 🙂
Mozhgan Eivariboroushghalan
16:33 16 Aug 23
They have really helpful staff. My whole family are getting treated by them
Verna Nicholas (V)
21:17 08 Aug 23
I've been a patient at this office for a few years now. The staff have been very kind and accommodating to my needs.
I'd like to give kudos especially to Skylynn for have an amazing attitude and gentle touch. She's been the best dental hygienist I've had the opportunity of experiencing in over 20yrs. It's a shame she changed her place of employment. I will miss her.
The others have been very kind and informative as well. Always a pleasure ladies.
Would I recommend this office?
Sure would. ☺️
I'd like to give kudos especially to Skylynn for have an amazing attitude and gentle touch. She's been the best dental hygienist I've had the opportunity of experiencing in over 20yrs. It's a shame she changed her place of employment. I will miss her.
The others have been very kind and informative as well. Always a pleasure ladies.
Would I recommend this office?
Sure would. ☺️
Peter Koenne
19:39 08 Aug 23
Fantastic place, clean and friendly. The staff are wonderful. The dentists are very friendly and dona great job
Britt Lowe
17:04 04 Aug 23
I've been using Maple Ridge since it was Dove Dental years back. The staff are very kind and friendly and they are very good with children. My son is 6 and was terrified to go for his first cleaning, but they were amazing and he did great! I Definitely recommend this Dental office! 10 out of 10!!
alex h
18:41 26 Jul 23
Super professional and kind.
I was given thorough, easy to understand information in regards to what was happening with my dental health and what work they were going to be performing.
It’s not always easy to find a quality dental office so I think I will be staying here.
I was given thorough, easy to understand information in regards to what was happening with my dental health and what work they were going to be performing.
It’s not always easy to find a quality dental office so I think I will be staying here.
Carolin Vermeersch
19:08 17 Jul 23
My first experience was great, they fit me in for a check quickly. Explained everything and allowed my to book future work in a schedule that works for me. Very accommodating and friendly.
OGICHIDAA COSPLAY
15:19 13 Jul 23
This place is very unprofessional to say the least. I'm in need of a dentist after not seeing one during Covid. I thought this place would be ideal as they are very close to where I live.
My First interaction after they brought me into the back. I waited over 20mins for someone to come back. I thought I was forgotten about. No one updated me there was a delay. My second interaction which was today. Appointment was for 10:20 am and I ended up waiting a full 30mins before I asked what was the delay. When they did cone to get me they sat me in a broken chair with no head rest. Now I'm 6'4" and that chair and it just fits me. I also have back issues so when I was told to slide down in the chair to make up for the head rest that was not there. I My back started to acr up.. so I told them that I can't do that. I asked if there was a reason for putting me a broken chair. Their reply was it was the only one available. Please keeping mind I'm a 52 yr old man with old bones. This place is very incompetent. Lots of questions that don't really makes sense when looking for a new dentist.
Please avoid this place.
My First interaction after they brought me into the back. I waited over 20mins for someone to come back. I thought I was forgotten about. No one updated me there was a delay. My second interaction which was today. Appointment was for 10:20 am and I ended up waiting a full 30mins before I asked what was the delay. When they did cone to get me they sat me in a broken chair with no head rest. Now I'm 6'4" and that chair and it just fits me. I also have back issues so when I was told to slide down in the chair to make up for the head rest that was not there. I My back started to acr up.. so I told them that I can't do that. I asked if there was a reason for putting me a broken chair. Their reply was it was the only one available. Please keeping mind I'm a 52 yr old man with old bones. This place is very incompetent. Lots of questions that don't really makes sense when looking for a new dentist.
Please avoid this place.
Kyli Gurnett
16:09 15 Jun 23
The staff is so friendly, comforting, they listen to , always asking though your appointment if your okay or if you need a break, never make you feel embarrassed just an amazing dentist!!
Jay Johnson
15:25 03 Jun 23
Nice friendly staff, willing to work with you if benefits run out so you don’t break the bank. Just a very comfortable experience and relaxed environment. Smile is starting to look whole again 🙂
Thomas Terry
20:01 17 May 23
I figure some pain is inevitable. Having realistic expectations... Is key. However, the doctors and dental assistants, has a very gentle touch. And responded very quickly to discomfort from me, and my guiding them with feedback. I had multiple teeth taken out, and lots of bad experiences with others .. but maple ridge both got me in quickly, for the antibiotic that would eliminate my pain, and the follow up to pull what was causing that
Nothing but good things to say here about the office and staff.
Nothing but good things to say here about the office and staff.
destiny nevill
17:21 20 Mar 23
I don’t even know what to say. I just switched my dentist to maple ridge and I regret it greatly. When I went in there today for two fillings I had the female dentist who told me if I felt pain at any point to raise my left hand. I had informed her previous to starting that the freezing now and in the past usually takes an extra freeze. She started and I immediately felt the pain so I raised my hand. She ignored me and didn’t even take the tools out of my mouth so I could say what was wrong and continued, I raised my hand again telling her to stop and she says “almost done” and finishes up. I felt completely violated and that my right to say no and stop were completely disregarded. I walked out of that office in a pure panic attack. The receptionist was so nice and said she’d talk to the manager but I will be in contact with the manager about that dentist.
Glen Kurti
17:48 31 Jan 23
I’ve been going here for the past few years. It’s great cause each visit is covered or doesn’t break your bank. But the facility and staff don’t reflect that. They’re always friendly and helpful. I love their text message about appointments, as I’m a guy that if I don’t see it visually I’ll forget. This way, I just wait for the text to input on my phone and don’t have to busy my brain. The facilities are great and good equipment. I would highly recommend it
Nicholas Rolo
21:48 22 Nov 22
I booked a wisdom tooth extraction with Dr.Ali on August 18th. Let me tell you, as someone who has absolutely zero pain tolerance and a healthy fear of surgical procedures (this was my first)...you have absolutely nothing to fear. I was a nervous wreck in the days leading up to the appointment. As soon as I met Dr.Ali I was IMMEDIATELY put at ease. I had my teeth taken out under local anesthesia (freezing) and I felt absolutely nothing other than the feeling of my tooth being pushed down (no pain). I highly recommend you get your procedures done by Dr.Ali if you decide to go to this practice.
Valarie Lynn
21:49 20 Oct 22
I was completely fine with the procedure they were doing. Although I do have high anxiety when going to the dentist. However, I got 3 syringes, one of which went in the roof of my mouth. But I didn’t need the guy in my face repeatedly asking “does the tooth still hurt? Can you feel it? Does it still hurt?” while I’m crying and in VERY clear distress.
They refused to work with me cuz I slightly raised my voice to ask for a minute when I was being ask the same question on repeat. (Like I said I was in distress hearing the same thing on repeat. Obviously I’m going to get overwhelmed and raise my voice)
I wouldn’t recommend this place to anyone tbh. This was a very traumatic experience for me.
They refused to work with me cuz I slightly raised my voice to ask for a minute when I was being ask the same question on repeat. (Like I said I was in distress hearing the same thing on repeat. Obviously I’m going to get overwhelmed and raise my voice)
I wouldn’t recommend this place to anyone tbh. This was a very traumatic experience for me.
JS Suslyakov
21:26 14 Oct 22
Appointments necessary no matter how much pain you're in (contrary to their advertising and website). I called and said that I am in a lot of pain and would simply like to see someone as soon as possible, and they said they only had one appointment slot available a week from now. I have heard of good experiences and it seems like a nice place, but I was disappointed they didn't uphold that policy while still advertising it.
Tammy Laing
13:43 09 Sep 22
This is by far the best dentist I have had yet! They are so kind and caring and they are sure to take good care of you. This was a visit I was very anxious about but they made me feel better 👍thanks so much
Veronica Poolman
21:45 18 Aug 22
Waited 40 mins past my scheduled time due to over booking the Doctor. The only reason I'm giving a higher review, is because Dr. Al Safi and Dex were wonderful to me. If you're nervous at the dentist, I recommend getting him, as he was making jokes and calming me down the whole time.
Andrew Burns
18:22 13 Aug 22
I have used this office a few times for various procedures. They keep to their scheduling and I have never had to wait long for an appointment. They're good with applying anesthetic, the procedures are always pain-free. The office is also easy to work with, I had to rebook an appointment the day before and they didn't hassle me over it. I also looked into general pricing for the work I had done, they charge less than what is typical in most locations.
Justin Miller
19:49 21 Jul 22
Very friendly & courteous staff. Very mindful of patient comfort, maybe even a little over-apologetic at times, but that just speaks of the kindness & care of the staff themselves. They're doing an excellent job fixing up my dental issues.
Kelly Wilkes
15:54 18 Jun 22
Doctor Zaid and his team are awesome. Everyone there is very friendly and helpful. They continued to treat my broken filling until it was fixed to my satisfaction. Excellent work by all the staff. I'm very happy as a new patient.
Michelle Rimmel Maisonville
17:41 17 Jun 22
My appointment was scheduled for 2:40 PM; however, I ended up waiting more than an hour. Apparently the front desk staff rescheduled my appointment without notifying me. (*Update: I was told this by my hygienist.) The chairs in the treatment area were old and torn. I did really like my hygienist and the dentist. They made the appointment quite easy.
UPDATE: It is June 17, 2022. Following the response from Maple Ridge Dental below, I phoned and left a voicemail requesting a call from the practice manager. She called back and I explained the situation to her. She said that I arrived 10 minutes early, which I did. My appointment was for 2:40 pm and I arrived at 2:30 pm. I did not know if I had any other paperwork to fill out and leaving early for appointments helps my husband (who drove me) be on time. The practice manager said that she came out at that time and told me it would only be a few more minutes and that I was called back 10 minutes later. This is false. In the time that I was waiting, my husband went to a restaurant and washed our minivan before returning to the office where I was still waiting. I had another appointment elsewhere at 4:00 pm and by the time I got back to the treatment area, I had to inform the individual I was to meet that I would be late. I had waited at least an hour by this point. I relayed my disappointment, and the hygienist said that the “front desk” had rescheduled my appointment without notifying me. Now, after leaving the previous review and speaking with the practice manager, an apology would have sufficed; however, both myself and the hygienist were blamed for the matter. I called back to cancel my follow up appointment and explained the situation to the individual on the line. I was once again not given an apology. I was just told, “I will cancel your appointment. Goodbye.” Better business practice would be to apologize for the experience (on the phone today) and acknowledge the mistake. A little humility can go a long way. I obviously do not recommend Maple Ridge Family Dental.
UPDATE: It is June 17, 2022. Following the response from Maple Ridge Dental below, I phoned and left a voicemail requesting a call from the practice manager. She called back and I explained the situation to her. She said that I arrived 10 minutes early, which I did. My appointment was for 2:40 pm and I arrived at 2:30 pm. I did not know if I had any other paperwork to fill out and leaving early for appointments helps my husband (who drove me) be on time. The practice manager said that she came out at that time and told me it would only be a few more minutes and that I was called back 10 minutes later. This is false. In the time that I was waiting, my husband went to a restaurant and washed our minivan before returning to the office where I was still waiting. I had another appointment elsewhere at 4:00 pm and by the time I got back to the treatment area, I had to inform the individual I was to meet that I would be late. I had waited at least an hour by this point. I relayed my disappointment, and the hygienist said that the “front desk” had rescheduled my appointment without notifying me. Now, after leaving the previous review and speaking with the practice manager, an apology would have sufficed; however, both myself and the hygienist were blamed for the matter. I called back to cancel my follow up appointment and explained the situation to the individual on the line. I was once again not given an apology. I was just told, “I will cancel your appointment. Goodbye.” Better business practice would be to apologize for the experience (on the phone today) and acknowledge the mistake. A little humility can go a long way. I obviously do not recommend Maple Ridge Family Dental.
Kathy Kellow
17:55 20 Nov 21
Really enjoy taking my kids to Maple Ridge. All 3 of my children, including my daughter with sensory needs, is exceptionally comfortable with the staff and dental team. I am really grateful that they are enjoying coming to the dentist, and that my children are respected and treated with kindness and patience as they are learning to build a positive dental experience. Even though this dental office is on the other side of the city from me, for the service and the happiness/positivism it is well worth the trip over. If I could say anything I would change, it would be the wait times as sometimes it takes a little time to be seen - which effects my daughter more than my boys. BUT in saying this, every time we have waited the staff have been so apologetic and very accommodating. Things happen, same as at a doctor, but they are so kind it is well worth the wait if their is one.
Really enjoy this place!!
Really enjoy this place!!
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