Maple Ridge Family Dental
Learn About us
At Maple Ridge Family Dental, we strive to provide all of the resources and knowledge to help our patients achieve optimal oral health. Our team is dedicated to helping each and every patient achieve and maintain a healthy and beautiful smile.
To us, dentistry is about more than a diagnosis, treatment plans, and procedures. It’s a lifelong bond that’s motivated by you taking ownership of your dental health with our professional support.
This happens through the relationship we establish with you at your first appointment. Your first visit helps us get acquainted with you and a few important details. Browse our page to learn more about what we have to offer.
MEET OUR TEAM
Your Maple Ridge Dentists
Our professional and highly trained staff work hard to make sure that your next appointment will be as comfortable, stress-free and painless as possible. Our doctors believe in educating our patients with all the available options so that we come up with the right treatment plan that fits their individual needs.
Dr. Zeinab Hasan
GENERAL DENTIST
Dr. Hasan graduated from Baghdad University in 1998 and went on to complete a Master’s in Pediatric Dentistry at Sagar University in 2005. In 2015, Dr. Hasan received her DDS in Canada. She is a member of the RCDSO, ODA, and the International Association of Dental Research.
Dr. Hasan focuses on General Dentistry and has a passion for restoring smiles. She is also a certified Invisalign provider. She understands how nerve-wracking dental appointments can be, so she does her best to reduce her patient’s anxiety and any pain associated with the procedure.
Aside from restoring her patient’s smiles, Dr. Hasan enjoys researching and teaching dentistry. In fact, she used to teach at the International Medical University in Kuala Lumpur, Malaysia. Dr. Hasan also enjoys giving back to her community by supporting Goodwill.
Outside of work, Dr. Hasan enjoys spending time with her family, staying active, and traveling.
Dr. Balsam Al-Jawad
GENERAL DENTIST
Dr. Balsam Al-Jawad graduated from Baghdad University in 1987. She is a member of the CDA and ODA. Dr. Al-jawad has also completed her Invisalign Fundamentals Certification.
Dr. Al-Jawad focuses on General Dentistry. She enjoys all aspects of dental care, from restoring her patient’s smiles to helping them achieve their dream smiles. She also gives back to her community by supporting the Salvation Army.
In her free time, Dr. Al-Jawad enjoys cooking, yoga, shopping, and socializing with her friends and family.
Dr. Zaid Abdal-Majid
GENERAL DENTIST
Dr. Zaid Abdal-Majid completed his studies at the University of Mosul in Iraq. He then went on to complete the equivalency process of the NDEB of Canada and his Invisalign Fundamentals Certification at an intermediate level. Dr. Abdal-Majid is also a member of the RCDSO and ODA.
While Dr. Abdal-Majid practices general dentistry, he is passionate about cosmetic, restorative, and laser dentistry.
Dr. Abdal-Majid is a father of five beautiful kids. Outside the office, he enjoys traveling and swimming.
Dr. Ali Al Safi
GENERAL DENTIST
Raised in Windsor, Ontario, Dr. Al Safi attended Wayne State University in Detroit, Michigan and acquired his Bachelor in Biological Sciences in 2010. His thirst for knowledge led him to travel to Melbourne, Australia and, in 2014, he gained his Doctorate in Dental Surgery. Dr. Al Safi has been restoring smiles and finds passion in various phases of surgical and aesthetic procedures.
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OUR REVIEW
Dental Reviews From Patients
Melissa Munro
12:37 20 Sep 23
Horrible experience! Kids hated the place. Dr was impatient and not friendly at all.
ZAC SMASH!
19:46 13 Sep 23
Aside from the two dentist that fix my teeth (that are very caring and skilled), my biggest pro for this place is that they allow you to rebook or... reschedule anytime all the time if need be. I once called in a few hours before to cancel and they treated me with respect and did it for me right away. I have never been punished or evicted from the dentistry because I couldn't call ahead of time as far back as 48 hours. I told them I have Crohn's disease and my ride also has to reschedule on me as well and they are totally cool with it. I used to attend SANTE DENTAL down Highbury ave. Those guys dropped me after 2 reschedules I had to do cuz it was less than a day in advanced - I had told them before I signed up that I was sick and my flare ups are unpredictable so I may have to call in suddenly rite before the appointment and they acted cool, but clearly..... were not. Don't ever go there. They also over charge and charge you for stuff you don't need just to milk your insurance benefits to the max!. I know this cu my whole family goes there. I've mentioned Maple Ridge to them and my mom is switching soon. Maple Ridge rocks and you should definitely go there.read more
Flat Earther
21:56 05 Sep 23
One and only time I’ll be in there. This is a Mickey Mouse outfit technology wise and the manager is rude and entitled. Be prepared to pay nearly... $200 for the initial appoint if you have an x-Ray and all that money is “earned” by then in about 10-15 mins.I told them the problem and what I needed done. They insisted they do this and that and didn’t take the x-ray properly so wanted to do another radiation shot through my head while trying to force the plastic piece into my mouth regardless as too how many times I told them it don’t fit stop showing me with it .i’ve been to many dentist office before and no issue like thisread more
Jenni Holland
17:42 01 Sep 23
The dentist broke the root canal file off in my gums. She immediately put a temporary filling in and told me I’d have to come back to see a... specialist because she was leaving for Baghdad. I done was taken out to the front where I was made another appointment for a Monday because their specialist only works Mondays. Unfortunately, due to other commitments I had to reschedule a few Mondbut Dr. Zeinab Hasan finally did go in three weeks later. Sat in the chair and then was told by the so-called specialist, but I should be going to see a a specialist, not him. After some serious confusion. I was again escorted to the front, where some lady who was very dismissive and frankly, not a nice person informed me that there is no way I would’ve been told that this guy was a specialist, and that he was only going to try and remove the tool. Either way I was referred to a specialist who doesn’t take my benefits. And I would have to pay upfront either way. I was quoted $497. 00 For a consultation fee which I guess included an image as well. And then I was quoted an additional $3067.00 to have the procedure done which would be basically be a tool retrieval and a proper root canal. I reached out to Maple Ridge Family dentistry to ask if they would at least cover half the cost of the procedure as this was in no way my fault at all and me even offering to pay half of the procedure is completely unfair. Either way my request was denied. They are refusing to pay anything but they did offer to extract my tooth. For me I’m not sure if that would’ve been an extra fee or not. So patient be aware of what you’re signing and that they will not on up to their mistakes nor try to rectify them in anyway. Very poor customer service I 100% do not recommend a Maple Ridge Family dentistry on Dundas Street in London ON - Drread more
Verna Millington
20:08 30 Aug 23
I have always had anxiety going to the Dentist. This is my 2nd visit and they are calming and reassuring.
Michelle Mislang
20:44 19 Aug 23
Knowledgeable and accomodating staff. Clean and organized office. I had my first dental cleaning with them and Nathalie was the dental hygienist and... it was not painful. Definitely our new family dental clinic 🙂read more
Mozhgan Eivariboroushghalan
16:33 16 Aug 23
They have really helpful staff. My whole family are getting treated by them
Verna Nicholas (V)
21:17 08 Aug 23
I've been a patient at this office for about a year. The staff have been very kind and accommodating to my needs.I'd like to give kudos especially... to Skylynn for have an amazing attitude and gentle touch. She's been the best dental hygienist I've had the pleasure of experiencing in over 20yrs.Would I recommend this office?Sure!read more
Peter Koenne
19:39 08 Aug 23
Fantastic place, clean and friendly. The staff are wonderful. The dentists are very friendly and dona great job
Britt Lowe
17:04 04 Aug 23
I've been using Maple Ridge since it was Dove Dental years back. The staff are very kind and friendly and they're are very good with children. My son... is 5 and was terrified to go for his first cleaning, but they were amazing and he did great! I Definitely recommend this Dental office! 10 out of 10!!read more
alex h
18:41 26 Jul 23
Super professional and kind.I was given thorough, easy to understand information in regards to what was happening with my dental health and what... work they were going to be performing.It’s not always easy to find a quality dental office so I think I will be staying here.read more
Carolin Vermeersch
19:08 17 Jul 23
My first experience was great, they fit me in for a check quickly. Explained everything and allowed my to book future work in a schedule that works... for me. Very accommodating and friendly.read more
OGICHIDAA COSPLAY
15:19 13 Jul 23
This place is very unprofessional to say the least. I'm in need of a dentist after not seeing one during Covid. I thought this place would be ideal... as they are very close to where I live.My First interaction after they brought me into the back. I waited over 20mins for someone to come back. I thought I was forgotten about. No one updated me there was a delay. My second interaction which was today. Appointment was for 10:20 am and I ended up waiting a full 30mins before I asked what was the delay. When they did cone to get me they sat me in a broken chair with no head rest. Now I'm 6'4" and that chair and it just fits me. I also have back issues so when I was told to slide down in the chair to make up for the head rest that was not there. I My back started to acr up.. so I told them that I can't do that. I asked if there was a reason for putting me a broken chair. Their reply was it was the only one available. Please keeping mind I'm a 52 yr old man with old bones. This place is very incompetent. Lots of questions that don't really makes sense when looking for a new dentist.Please avoid this place.read more
Kyli Gurnett
16:09 15 Jun 23
The staff is so friendly, comforting, they listen to , always asking though your appointment if your okay or if you need a break, never make you... feel embarrassed just an amazing dentist!!read more
Jay Johnson
15:25 03 Jun 23
Nice friendly staff, willing to work with you if benefits run out so you don’t break the bank. Just a very comfortable experience and relaxed... environment. Smile is starting to look whole again 🙂read more
Thomas Terry
20:01 17 May 23
I figure some pain is inevitable. Having realistic expectations... Is key. However, the doctors and dental assistants, has a very gentle touch. And... responded very quickly to discomfort from me, and my guiding them with feedback. I had multiple teeth taken out, and lots of bad experiences with others .. but maple ridge both got me in quickly, for the antibiotic that would eliminate my pain, and the follow up to pull what was causing thatNothing but good things to say here about the office and staff.read more
destiny nevill
17:21 20 Mar 23
I don’t even know what to say. I just switched my dentist to maple ridge and I regret it greatly. When I went in there today for two fillings I had... the female dentist who told me if I felt pain at any point to raise my left hand. I had informed her previous to starting that the freezing now and in the past usually takes an extra freeze. She started and I immediately felt the pain so I raised my hand. She ignored me and didn’t even take the tools out of my mouth so I could say what was wrong and continued, I raised my hand again telling her to stop and she says “almost done” and finishes up. I felt completely violated and that my right to say no and stop were completely disregarded. I walked out of that office in a pure panic attack. The receptionist was so nice and said she’d talk to the manager but I will be in contact with the manager about that dentist.read more
Glen Kurti
17:48 31 Jan 23
I’ve been going here for the past few years. It’s great cause each visit is covered or doesn’t break your bank. But the facility and staff don’t... reflect that. They’re always friendly and helpful. I love their text message about appointments, as I’m a guy that if I don’t see it visually I’ll forget. This way, I just wait for the text to input on my phone and don’t have to busy my brain. The facilities are great and good equipment. I would highly recommend itread more
Nicholas Rolo
21:48 22 Nov 22
I booked a wisdom tooth extraction with Dr.Ali on August 18th. Let me tell you, as someone who has absolutely zero pain tolerance and a healthy fear... of surgical procedures (this was my first)...you have absolutely nothing to fear. I was a nervous wreck in the days leading up to the appointment. As soon as I met Dr.Ali I was IMMEDIATELY put at ease. I had my teeth taken out under local anesthesia (freezing) and I felt absolutely nothing other than the feeling of my tooth being pushed down (no pain). I highly recommend you get your procedures done by Dr.Ali if you decide to go to this practice.read more
Valarie Lynn
21:49 20 Oct 22
I was completely fine with the procedure they were doing. Although I do have high anxiety when going to the dentist. However, I got 3 syringes, one... of which went in the roof of my mouth. But I didn’t need the guy in my face repeatedly asking “does the tooth still hurt? Can you feel it? Does it still hurt?” while I’m crying and in VERY clear distress.They refused to work with me cuz I slightly raised my voice to ask for a minute when I was being ask the same question on repeat. (Like I said I was in distress hearing the same thing on repeat. Obviously I’m going to get overwhelmed and raise my voice)I wouldn’t recommend this place to anyone tbh. This was a very traumatic experience for me.read more
JS Suslyakov
21:26 14 Oct 22
Appointments necessary no matter how much pain you're in (contrary to their advertising and website). I called and said that I am in a lot of pain... and would simply like to see someone as soon as possible, and they said they only had one appointment slot available a week from now. I have heard of good experiences and it seems like a nice place, but I was disappointed they didn't uphold that policy while still advertising it.read more
Tammy Laing
13:43 09 Sep 22
This is by far the best dentist I have had yet! They are so kind and caring and they are sure to take good care of you. This was a visit I was very... anxious about but they made me feel better 👍thanks so muchread more
Veronica Poolman
21:45 18 Aug 22
Waited 40 mins past my scheduled time due to over booking the Doctor. The only reason I'm giving a higher review, is because Dr. Al Safi and Dex were... wonderful to me. If you're nervous at the dentist, I recommend getting him, as he was making jokes and calming me down the whole time.read more
Andrew Burns
18:22 13 Aug 22
I have used this office a few times for various procedures. They keep to their scheduling and I have never had to wait long for an appointment.... They're good with applying anesthetic, the procedures are always pain-free. The office is also easy to work with, I had to rebook an appointment the day before and they didn't hassle me over it. I also looked into general pricing for the work I had done, they charge less than what is typical in most locations.read more
Justin Miller
19:49 21 Jul 22
Very friendly & courteous staff. Very mindful of patient comfort, maybe even a little over-apologetic at times, but that just speaks of the kindness... & care of the staff themselves. They're doing an excellent job fixing up my dental issues.read more
Kelly Wilkes
15:54 18 Jun 22
Doctor Zaid and his team are awesome. Everyone there is very friendly and helpful. They continued to treat my broken filling until it was fixed to my... satisfaction. Excellent work by all the staff. I'm very happy as a new patient.read more
Michelle Rimmel Maisonville
17:41 17 Jun 22
My appointment was scheduled for 2:40 PM; however, I ended up waiting more than an hour. Apparently the front desk staff rescheduled my appointment... without notifying me. (*Update: I was told this by my hygienist.) The chairs in the treatment area were old and torn. I did really like my hygienist and the dentist. They made the appointment quite easy.UPDATE: It is June 17, 2022. Following the response from Maple Ridge Dental below, I phoned and left a voicemail requesting a call from the practice manager. She called back and I explained the situation to her. She said that I arrived 10 minutes early, which I did. My appointment was for 2:40 pm and I arrived at 2:30 pm. I did not know if I had any other paperwork to fill out and leaving early for appointments helps my husband (who drove me) be on time. The practice manager said that she came out at that time and told me it would only be a few more minutes and that I was called back 10 minutes later. This is false. In the time that I was waiting, my husband went to a restaurant and washed our minivan before returning to the office where I was still waiting. I had another appointment elsewhere at 4:00 pm and by the time I got back to the treatment area, I had to inform the individual I was to meet that I would be late. I had waited at least an hour by this point. I relayed my disappointment, and the hygienist said that the “front desk” had rescheduled my appointment without notifying me. Now, after leaving the previous review and speaking with the practice manager, an apology would have sufficed; however, both myself and the hygienist were blamed for the matter. I called back to cancel my follow up appointment and explained the situation to the individual on the line. I was once again not given an apology. I was just told, “I will cancel your appointment. Goodbye.” Better business practice would be to apologize for the experience (on the phone today) and acknowledge the mistake. A little humility can go a long way. I obviously do not recommend Maple Ridge Family Dental.read more
Kathy Kellow
17:55 20 Nov 21
Really enjoy taking my kids to Maple Ridge. All 3 of my children, including my daughter with sensory needs, is exceptionally comfortable with the... staff and dental team. I am really grateful that they are enjoying coming to the dentist, and that my children are respected and treated with kindness and patience as they are learning to build a positive dental experience. Even though this dental office is on the other side of the city from me, for the service and the happiness/positivism it is well worth the trip over. If I could say anything I would change, it would be the wait times as sometimes it takes a little time to be seen - which effects my daughter more than my boys. BUT in saying this, every time we have waited the staff have been so apologetic and very accommodating. Things happen, same as at a doctor, but they are so kind it is well worth the wait if their is one.Really enjoy this place!!read more
FEES & INSURANCE
Ask Us About Your Fees & Insurance Options
We accept almost all forms of insurance. If you have questions call us today for more information.
